Intercom
Connect customer conversations and attachments to the cases Summer investigates.
Intercom setup ↗Summer integrations
Keep your tools.
Connect the work.
A customer’s question can span a help desk, a payment and a pharmacy portal. Summer brings the relevant records into one case. Find the setup path for your services below.
Help desks and team conversations
Keep the original customer conversation with the work. Check mailbox and sending permissions before using a live reply channel.
Slack
Select the channels Summer can read and configure reply permission for each channel.
Slack setup ↗Zendesk
Agree the account access and support workflow, then verify a known conversation.
Zendesk setup ↗Freshdesk
Agree the account access and support workflow, then verify a known conversation.
Freshdesk setup ↗Gorgias
Agree the account access and support workflow, then verify a known conversation.
Gorgias setup ↗Front
Agree the account access and support workflow, then verify a known conversation.
Front setup ↗Help Scout
Agree the account access and support workflow, then verify a known conversation.
Help Scout setup ↗HubSpot
Agree the account access and support workflow, then verify a known conversation.
HubSpot setup ↗Salesforce
Agree the account access and support workflow, then verify a known conversation.
Salesforce setup ↗Clinical platforms and pharmacies
Match a support request to the right visit, pharmacy order and shipment. Medication questions go to the clinical team.
MD Integrations
Verify the company, environment and a known care record. Portal access is configured separately.
MD Integrations setup ↗Beluga Health
Verify the company, environment and a known care record. Portal access is configured separately.
Beluga Health setup ↗GEN Health
Verify the company, environment and a known care record. Portal access is configured separately.
GEN Health setup ↗Strive Pharmacy
Use the configured partner portal to check pharmacy updates and prior support inquiries.
Strive Pharmacy setup ↗Empower Pharmacy
Confirm the access your account provides and arrange the API or permitted portal workflow with Summer.
Empower Pharmacy setup ↗The Pharmacy Hub
Confirm the access your account provides and arrange the API or permitted portal workflow with Summer.
The Pharmacy Hub setup ↗Bask Health
Confirm the access your account provides and arrange the API or permitted portal workflow with Summer.
Bask Health setup ↗OpenLoop
Confirm the access your account provides and arrange the API or permitted portal workflow with Summer.
OpenLoop setup ↗Healthie
Confirm the access your account provides and arrange the API or permitted portal workflow with Summer.
Healthie setup ↗Practice Better
Confirm the access your account provides and arrange the API or permitted portal workflow with Summer.
Practice Better setup ↗SimplePractice
Confirm the access your account provides and arrange the API or permitted portal workflow with Summer.
SimplePractice setup ↗Billing, delivery and business records
Connect each finding to its source. A label is different from a carrier delivery event, and an account status is different from a payment receipt.
Stripe
Read payment and subscription evidence. Refunds and subscription changes need a supported action and exact human approval.
Stripe setup ↗EasyPost
Read shipment and carrier events tied to the customer's purchase.
EasyPost setup ↗Quo
Connect phone and text records. Call routing and sending require their own configured workflow.
Quo setup ↗Supabase
Use a dedicated reader with database permissions limited to the agreed support records.
Supabase setup ↗GitHub
Link a support issue to the agreed engineering handoff and verify the deployed repair.
GitHub setup ↗FedEx
Read tracking through EasyPost or an agreed carrier workflow. A separate direct connector is not implied.
FedEx setup ↗UPS
Read tracking through EasyPost or an agreed carrier workflow. A separate direct connector is not implied.
UPS setup ↗USPS
Read tracking through EasyPost or an agreed carrier workflow. A separate direct connector is not implied.
USPS setup ↗Check one real workflow before launch.
Saving credentials establishes access. Your team and Summer still need to check the records, permissions and actions for the work you want to run. Custom connections depend on the access your vendor provides.
Bring us a case your team keeps chasing.
We’ll look at the tools, access and decisions involved, then agree what Summer should handle and what stays with your team.