# MD Integrations vs Beluga vs OpenLoop vs Bask: A Support Comparison > Compare four telehealth vendors by integration model and support responsibilities, then test each using the same customer-support scenario. Canonical: https://gosummer.ai/blog/mdi-beluga-openloop-bask-comparison Published: 2026-10-17 | Updated: 2026-10-17 | Sources reviewed: 2026-10-17 Author and publisher: Summer ![Four glass doorways face identical case folders, with the official MDI, Beluga, OpenLoop and Bask logos.](https://gosummer.ai/blog-art/mdi-beluga-openloop-bask-comparison-gemini-editorial-2026-10-17.jpg) ## The quick answer Compare clinical infrastructure, commerce, native AI, and support ownership separately. The best platform fit depends on the systems you already have and the work your team wants to own. Compare these vendors by the responsibilities your company needs them to own. A clinical API, a configurable telehealth platform, and an integrated operating service can all help a brand launch, but they leave different work with your team. For support buyers, the key question is practical: when a customer asks about a paid order, who can find the answer, coordinate the unfinished step, and verify the result? Use the public integration models below to prepare your shortlist, then have each vendor run the same support case. Bring the proposed workflow and service terms into the final comparison. ## The main difference at a glance | Vendor | Public integration or operating emphasis | Support question to settle | | --- | --- | --- | | MD Integrations | Clinical platform with APIs and webhooks | Which operational records can our support tools read? | | Beluga Health | Clinical infrastructure with several integration paths | Which customer support responsibilities remain with our brand? | | OpenLoop | Integrated virtual care operations, including platform AI support | Which parts of our operation must use OpenLoop infrastructure? | | Bask Health | Configurable software spanning commerce and care operations | Which native workflows and connected systems cover our cases? | Sources: [MDI solutions](https://mdintegrations.com/solutions), [Beluga platform](https://belugahealth.com/platform), [OpenLoop AI operations](https://openloophealth.com/ai-operations/), and [Bask platform overview](https://bask.health/about). These vendors are not interchangeable feature bundles. Ask each to describe its role in your proposed architecture before scoring individual capabilities. ## MD Integrations: define the boundary around clinical records For an engineering-led brand, MDI's integration path creates a useful place to start technical scoping. Its [core concepts guide](https://docs.mdintegrations.com/public/core-concepts) distinguishes a patient from an encounter, the individual physician review. Your support tools need the correct encounter reference alongside the customer's purchase and conversation. Ask for a walkthrough of the references your application will retain. Then use those references to trace a single fictional customer from purchase to clinical review and onward to fulfillment. The support buying question is how much of that investigation your company must build and operate. A working API connection is valuable, but ongoing case ownership, exception handling, and vendor follow-ups need a home too. Read the [MDI MCP guide](https://gosummer.ai/blog/md-integrations-mcp) if you are choosing an interface for an AI application. The existence of an API does not require you to add MCP. ## Beluga: clarify what your brand keeps Beluga describes direct API access, platform partners, and arrangements for platform operators. It also states that the brand owns the customer relationship. Beluga also describes a partner dashboard, fulfillment tracking, and Slack support. Ask how those sources connect to your brand's help desk: who receives the original customer question, which records an agent can read, and who handles unanswered partner work. A business with an existing technical stack may evaluate the direct API path differently from a founder choosing a platform partner. Include your starting point in the comparison so an easier launch does not hide later work your team will own. Our [Beluga MCP guide](https://gosummer.ai/blog/beluga-health-mcp) explains how access, agent instructions, and customer support fit together. ## OpenLoop: evaluate the integrated operating model OpenLoop's public AI operations offer is part of its infrastructure, with no standalone version described on that page. If you want an integrated operating arrangement, that packaging may fit the purchase you are making. Ask what happens when part of your customer history or payment activity exists outside the proposed environment. The important question is how the service handles your actual case, including any required external records. Do not infer that bundled AI eliminates every exception. Have the team demonstrate a human handoff and show who remains responsible until the customer issue is resolved. ## Bask: test the connections between platform features Bask publicly describes a platform with order management, payments, and integration options. For a support buyer, the value of those features depends on how they work together for your configuration. Ask to see a case involving an order and a billing question at the same time. Identify which record establishes each fact and which changes require permission. A broad platform demonstration should still show the exact path a support teammate uses. Bask also markets [Basky AI](https://bask.health/basky-ai). Establish which tasks the native assistant covers before adding a separate agent. List the cases that still require your team to leave the platform, find another conversation, or coordinate a partner response. Those cases define the remaining support opportunity. ## Run the same support test with every vendor Create a fictional customer with two purchases. The first has an unresolved fulfillment question; the second is a recent renewal. Add an earlier partner message promising an update on the first purchase. Ask each vendor to investigate the original complaint. A passing demonstration identifies the correct purchase, reads the relevant current records, finds the prior promise, and explains what remains open. Then introduce an unavailable pharmacy record. The answer should describe the missing evidence and a useful next step. A confident statement that the order has not shipped is insufficient when the source cannot establish that fact. Finally, mark the case resolved and deliver another routine vendor notice. Check whether the system files the information or creates another unnecessary conversation. This tests case ownership as well as tool access. ## Compare the work remaining after implementation Estimate total effort across setup, connector maintenance, routine human review, exceptions, and unresolved follow-ups. Include the time spent looking for records and reconstructing case history. Ask for the same level of specificity on cost. Your proposal should identify included services and usage assumptions, as well as implementation work and responsibilities outside the agreement. Public claims about speed or coverage are not a substitute for terms that match your operation. Keep clinical services separate in the worksheet. A support agent and a physician network perform different jobs, even when one vendor sells access to both in a larger package. ## Where Summer fits Summer is a support option to evaluate around an existing telehealth stack. The relevant question is whether it can handle the cases that still require your team to coordinate orders, billing, and pharmacy updates across tools. [Book a Summer demo](https://gosummer.ai/book) to add support across your existing tools to this comparison. Bring your vendor map and one representative problem. Ask for the supported steps, required access, human decisions, and pilot scope so you can compare actual work covered. You can choose a clinical platform and evaluate Summer in the same buying process. Keep the scope concrete enough that each proposal can be tested against the same customer outcome. ## Common questions ### Which vendor is best for a new telehealth brand? Start with whether you need clinical infrastructure, a launch platform, operating services, or support around an existing stack. Your team, technical capacity, and intended responsibilities should determine the shortlist. ### Do all four offer an official MCP server? The public pages cited here do not establish that. Verify any claimed MCP service through the relevant vendor before planning access or installing a connector. ### Can I rank them by resolution rate? No comparable independently verified support benchmark was established in this research. Use a common pilot with known expected outcomes and report missing coverage separately. ## See Summer work through your support case. Bring an example of the work slowing your team down. We’ll review your tools, the handoffs, and where Summer can help. [See Summer in action](https://gosummer.ai/book) Written by Summer, the telehealth support product discussed in this guide. Connection options can change; confirm current access with your vendor. ## Keep reading - [OpenLoop AI Support vs Summer: Which Fits Your Telehealth Business?](https://gosummer.ai/blog/openloop-ai-support-vs-summer) - [Bask Health MCP: Connecting AI to Your Telehealth Stack](https://gosummer.ai/blog/bask-health-mcp) - [Connecting AI to Your EHR, Help Desk, and Pharmacy](https://gosummer.ai/blog/telehealth-ai-integrations)